Frequently Asked Questions
Find answers to common questions about our collections and services
What materials do you use in your collections?
We specialize in high-quality natural fibers, including Grade A Mongolian cashmere, extra-fine Merino wool, silk, and organic cotton.
How should I care for my cashmere sweater?
We recommend hand washing in cold water with a specialized wool detergent or using a delicate machine cycle inside a mesh bag. Always dry flat.
How do I know which size to choose?
Each product page features a detailed size guide. Our cuts range from slim-fit to oversized, so we recommend checking the specific measurements provided.
Do you ship internationally?
Yes, FROM FUTURE ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination.
Can I modify or cancel my order?
To ensure fast delivery, we process orders quickly. You can cancel or modify an order within 30 minutes of placement by contacting our customer service.
Are your materials ethically sourced?
Sustainability is core to our mission. We work directly with producers to ensure animal welfare and fair working conditions throughout our supply chain.